A powerful weekly system designed for IT Support Specialists to systematically triage residual tickets, upgrade automation scripts, and prepare mentally and physiologically for the week ahead.
Triage & Archive: Clear out residual support tickets and archive solved complex issues from the past week directly into the Notes Checklist for future reference.
Repeats: weeklyAutomated Script Review: Audit and update 2 automated deployment or powershell scripts to save hours of manual troubleshooting next week.
Repeats: weeklySLA & Ticket Priority Matrix Setup: Pre-define the top 3 high-impact IT projects (e.g., server maintenance, security patches) for your Weeklies Checklist.
Repeats: weekly